Privacy Policy

1. Introduction

Xenia Wellness LLP ("Xenia Wellness", "we", "us" or "our") helps international and domestic patients coordinate specialist medical consultations and treatment support with hospitals and doctors in India. This Privacy Policy explains what information we collect through this website, how we use it, and the choices you have.

2. Information We Collect

When you submit an enquiry through our website, we may collect:

• Your full name, mobile number, email address and country
• Details of the treatment or medical condition you are enquiring about
• Any medical reports or documents you choose to upload with your enquiry

3. How We Use Your Information

We use the information you provide to understand your medical case, coordinate with appropriate specialists and hospitals on your behalf, respond to your enquiry by phone, email or WhatsApp, and keep you updated on your treatment coordination.

4. Sharing of Information

We may share relevant details of your enquiry with partner hospitals, doctors or our internal care team solely for the purpose of arranging consultations and coordinating treatment. When you submit our enquiry form, your details, and any report you attach, are sent to our care team by email. We do not sell or rent your personal information to third parties for marketing purposes.

5. Medical Reports & Documents

Any medical reports or images you upload with your enquiry are sent to our care team as email attachments and used only to support treatment coordination for your case. They are not kept on this website's server. Access to these documents is restricted to authorised personnel involved in assisting your enquiry.

6. Data Retention

We retain your information only for as long as necessary to respond to your enquiry, coordinate your treatment, and comply with our legal and record-keeping obligations.

7. Cookies

This website uses only the minimal cookies or local storage required for it to function correctly. We do not currently use cookies for advertising or third-party tracking.

8. Your Rights

You may contact us at any time to ask what information we hold about you, request a correction, or request that it be deleted, subject to any legal or record-keeping requirements that may apply.

9. Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss or misuse. However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. Any changes will be posted on this page with an updated revision date.

11. Jurisdiction & Disputes

Any legal issues or disputes shall be subject to Mumbai jurisdiction only, whenever the patient party or any related parties raise any objections towards the services of Xenia Wellness LLP.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please reach out to us via our Contact Us page or on +91 7777071042 / +91 9819530598.